The last update to this policy was on August 1, 2025.
Protecting your privacy is important to us. This Privacy Policy applies to customers and authorized users of the products and services of TRUDEAU FARMS INC. and its subsidiaries, a Trademark of TRUDEAU FARMS INC. (collectively, “TRUDEAU FARMS INC.” or “we”).
We understand your concerns about the protection of your personal information and want to be transparent about our policies and procedures for collecting, using, disclosing, and protecting this information, how we obtain your informed consent, your access to your personal information, and to whom you can address your questions or concerns about the protection of your personal information. Please take the time to read the following.
“Personal information” is information about an identifiable individual or information that allows a specific individual to be identified. This may include your name, mailing address, email address, phone number, creditworthiness information, billing records, or service information. Generally, personal information does not include business contact information or other exceptions created by law.
At TRUDEAU FARMS INC., we know that our customers rely on us to maintain the confidentiality, accuracy, and security of their personal information. We take this responsibility seriously.
To protect the confidentiality of your personal information, TRUDEAU FARMS INC. integrates technical, operational, and administrative safeguards into its network and systems that are proportionate to the sensitive nature of this information. We regularly remind employees of their obligation to protect your privacy and personal information and provide them with training in this regard. Furthermore, when we disclose personal information to third parties, we contractually ensure that they have protection levels and measures comparable to ours.
To provide you with a higher level of security, online access to certain personal information may be protected by a password you choose yourself. We strongly recommend that you do not disclose your password to anyone. TRUDEAU FARMS INC. will not ask for your password in any unsolicited communication.
It all starts with your consent.
BY PROVIDING PERSONAL INFORMATION TO TRUDEAU FARMS INC. OR ITS REPRESENTATIVES OR OTHERWISE CONSENTING TO THIS PRIVACY POLICY, YOU AUTHORIZE US TO COLLECT, USE, AND DISCLOSE SUCH INFORMATION IN ACCORDANCE WITH THIS POLICY AND FOR PURPOSES PERMITTED OR REQUIRED BY LAW.
Furthermore, your consent to the collection, use, or disclosure of your personal information may be implied or explicit, verbal or written, or communicated electronically (by checking a box or clicking a button) or otherwise. We may consider your consent to be implied if it is reasonable under the circumstances. For example, if you provide your address, we may use it to send you invoices or important notices regarding our products or services. In other circumstances, for example, before conducting a credit check, we will ask for your explicit consent.
Sometimes, privacy laws allow us to collect, use, or disclose your personal information without your consent if obtaining such consent is impossible or inappropriate. For example:
if it is clearly in your interest (e.g., in case of a medical emergency or a threat to your safety),
to comply with a warrant or order from a court or regulatory authority,
to recover a debt or retrieve equipment belonging to TRUDEAU FARMS INC.,
to investigate a breach of an agreement or applicable law,
for any other purpose required or authorized by law.
Consent is not permanent. You may withdraw it or choose to refuse the collection, use, or disclosure of your personal information, subject to legal and contractual requirements, by contacting the TRUDEAU FARMS INC. Privacy Officer. We respect your choice, but if you do not give your consent or if you withdraw it, we may not be able to offer you all the products, services, or information that might be useful to you.
We ask that you maintain the confidentiality of personal information about another person (for example, an authorized user acting on your behalf) that you provide to TRUDEAU FARMS INC. or its representatives and obtain all necessary consents from that person to allow us to collect, use, and disclose such information for the purposes indicated in this Privacy Policy.
TRUDEAU FARMS INC.’s goal is to connect you to what matters. Every connection is personal and implies that we need to know certain personal information about you, including who you are (to identify you), where you are, how we can reach you, what payment method you use for our products and services, and how we can improve the services or products we offer you.
We may collect personal information at various times during your relationship with TRUDEAU FARMS INC., including:
when you provide your personal information during the inquiry, activation, or purchase process for a product or service,
when we provide you with a service, such as technical support or an assistance request,
when you use our products or services, visit our websites (information then being collected through cookies or similar technologies), use one of our applications, or call a call center,
when we communicate with third parties, such as revenue agencies, credit rating agencies, or other third parties with whom you have had a relationship.
It’s simple: we use your personal information to provide you with our products and services. We may also use your personal information for the following purposes:
establish and maintain our business relationship with you, continuously provide services, and provide information regarding the service(s) you receive from us
understand your needs and preferences as a customer, recommend products and services that meet your needs, and determine your location and eligibility for products and services,
develop, market, or offer new products and services or improve existing products and services,
comply with our legal obligations and regulatory requirements.
We will ask for your consent, if necessary, before using your personal information for purposes other than those set out in this policy.
We may disclose your personal information in circumstances where we have your explicit or implicit consent, or to the following individuals/entities:
a person acting as an agent (for example, an authorized user acting on your behalf or an estate representative) who, in our reasonable judgment, is authorized to receive your personal information,
our suppliers, service providers, and authorized agents who assist us in providing services,
independent collection agencies and third parties, such as credit rating agencies or anyone with whom you have had a payment relationship, to assess your creditworthiness or to obtain assistance in collecting amounts not paid to TRUDEAU FARMS INC. by the due date,
an organization, including a government agency, to whom it is reasonably necessary to disclose such information to identify you, to investigate a violation of a law or agreement, to prevent fraud, to comply with regulatory reporting obligations, and to respond to a question you have raised,
a competent public authority in an emergency situation, for example, if there is an imminent danger to life or property,
a third party (for example, a financial institution or government agency) whom you have authorized to receive your personal information,
any other person authorized or required by law to collect such information.
Cookies – We may use a browsing feature called a “cookie” to collect information such as the Internet Protocol address, the type of Internet browser and operating system used, the domain name of the website from which you connected to our websites, the date and duration of your visit, the number of visits, the time spent visiting our websites, the pages viewed, and the number of cookies accumulated. The information we collect helps us understand and improve your experience on our website.
We will ask for your consent again, if necessary, before disclosing your personal information for purposes other than those set out in this policy.
Furthermore, we may de-identify, aggregate, or anonymize the personal information we hold about our customers so that it no longer identifies a specific individual and use this information to evaluate the performance of our systems, manage our business, recognize trends, establish statistics, understand our operations, or develop new products or services. We may also share this information with third parties for other analytical purposes, and as it would be de-identified, it would no longer be subject to or limited by this Privacy Policy.
When you visit our website or click on links provided therein, receive communications from us, or visit our websites, you may encounter the following features, which are intended to personalize and improve your experience:
A cookie is a small text file containing a unique identification number that signals your browser, not necessarily you personally, to our computers every time you visit our website.
Unless you provide personal information (such as by filling out a request for someone to contact you), we will not know who you are. You can configure your browser to accept or refuse cookies.
However, if you refuse them, you may not be able to use some of the features offered on our website that personalize your experience.
Web Beacons – Our websites may also use “web beacon” technology, which allows us to know which pages you visit on our websites. Web beacons help us optimize and personalize your own browsing experience as well as that of future visitors to our website.
Email Communications – We may send you email communications containing, among other things, your monthly invoice for services rendered or, if you have consented, promotional information that may be of interest to you. In doing so, we may collect certain information such as the date and time you first opened the communications we sent you by email, the number of times you opened them, the number of clicks and the total frequency of clicks on the content of these communications, and we may compile general statistics related thereto. We combine this type of information about all our customers to manage and improve the communications we send you.
Links – Our websites may contain links to other websites that are provided for informational purposes only. Third-party websites may be governed by privacy policies different from that of TRUDEAU FARMS INC., and we assume no responsibility for these third-party websites.
TRUDEAU FARMS INC. is a Canadian company and proud of it, but the Internet and communications are global in scope. We may transfer, store, or process your personal information on servers located in Canada or abroad, including in the United States. Although your personal information is protected by appropriate measures, it may be subject to the laws of the jurisdictions in which it is held.
We retain your personal information only for the period reasonably necessary or useful for the purposes set out in this policy or for the period required by law. Personal information that is no longer necessary or useful for the intended purposes or whose retention is no longer required by law is destroyed, erased, or de-identified.
To provide you with a satisfactory service experience, we need your personal information to be accurate, complete, and up-to-date. You may request to review your personal information at any time and instruct the TRUDEAU FARMS INC. Privacy Officer (see contact details below) to correct or update it. We may ask you to submit your request in writing.
It may happen that we are unable to give you access to your personal information (as in cases where it would involve the disclosure of a third party’s personal information or other confidential information), but if this occurs, we will provide you with the reason.
Technology and our world continue to change and evolve. This Privacy Policy will inevitably need to follow suit and be updated to reflect changes in our personal information practices. We may amend it at any time; if so, we will post the amendment on our website and make the revised policy available to you upon request to the TRUDEAU FARMS INC. Privacy Officer (see contact details below). We encourage you to periodically review this policy to stay informed about our personal information protection practices.
If you have questions about privacy or your personal information, or if you wish to access your personal information, you can contact the TRUDEAU FARMS INC. Privacy Officer by email at vieprivee@fermetrudeau.com or by mail at TRUDEAU FARMS INC., 116 Chemin Trudeau, Saint Mathieu de Beloeil, J3G0E3, Quebec, Canada
If you would like more information about Canadian privacy laws or if we have not been able to satisfactorily address your concerns regarding how TRUDEAU FARMS INC. handles your personal information, you can contact the Office of the Privacy Commissioner of Canada by mail at 30 Victoria Street, Gatineau, Quebec K1A 1H3, or by phone at the toll-free number 1 800 282 1376.
